It's not just Change Management, it's Change Assurance.
Most organizations fail to fully realize return on their investment from major initiatives, including technology implementations, business process changes, leadership or culture changes, and merger & acquisition integrations. The more complex and wide-spread the initiative, the more likely the project fails due to poor planning and management of the people-related risks inherent in any change effort. The failure to address these organizational risks can result in missed deadlines, lost business case benefits, limited change sustainability, and overall higher costs.
MarketSphere’s proven approach identifies, quantifies, and addresses the people-related risks and misalignments between business strategy and organizational strategy, helping organizations to realize return on their investments.
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“MarketSphere provided critical change management and communication expertise… rapidly identified two key project risks, communicated these to project sponsors, and provided sound tactical solutions which were executed. As the project required directional changes,
MarketSphere demonstrated
the flexibility and expertise to
provide thorough advisory
solutions, prioritizing needs and working with the team to identify well-thought alternative options.”
— Vice President, H&R Block
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Furthermore, it’s not just Change Management, it’s Change Assurance management. Through MarketSphere’s comprehensive Change Assurance approach, we deliver more than just communications and training. Our methodology-driven approach assesses, plans, and delivers measurable and sustainable change, ensuring increased speed to adoption, greater productivity, and higher morale during complex enterprise transformations. Our goal is to minimize the negative impacts of change, accelerate time to productivity, and sustain ongoing performance. With MarketSphere, you can improve your return on investment and:
- Deliver tangible business results
- Produce more positive, sustainable outcomes
- Increase stakeholder satisfaction
- Decrease re-work and project “surprises”
- Achieve desired workforce productivity levels
- Reduce cost of time to proficiency
- Increase speed of transition to operations
Our Services
We scale the level of Change Assurance services based on the size and complexity of organizational change. From a two day self-service offering to a full service change assurance integrated program, MarketSphere helps our clients effectively and efficiently accomplish desired outcomes. Furthermore, we offer four unique services based on best practices and needs identified through previous client engagements:
For more information, view our Change Assurance overview.
Change Assurance Planning and Tracking
A comprehensive change strategy is defined based on the assessment of change impacts, risks, and resistance within the organization. Progress and change acceptance are tracked throughout the project.
Value:
- Proactively identifies risks and potential areas of resistance
- Highlights key dependencies for project leadership
- Offers continuous monitoring of the organization’s state of readiness
Deliverables:
- Organizational Readiness Assessment
- Readiness Assessment(s)
- Change Assurance Strategy
- Post Implementation Assessment
- Change Assurance Workplan
- Culture Assessment
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Business Engagement and Communications
Equip leaders to sponsor changes and drive a sense of ownership among employees. Targeted communications are utilized to set expectations, manage resistance, and ensure common understanding among all impacted stakeholders. Feedback mechanisms are in place and are used to track and improve communication effectiveness.
Value:
- The project is clearly defined to address business needs, provide tangible improvements, and position the organization for higher performance
- Stakeholder change acceptance is tracked throughout the project, and key influencers are engaged in the change network
- Communications are planned, accurate, timely, and delivered through the appropriate channels
Deliverables:
- Stakeholder Assessment & Resistance Management
- Business Engagement & Communication Approach
- Project Overview Presentation
- Detailed Communications Plan
- Project Governance Operating Model
- Project Objectives for Performance Plans
- Detailed Business Case
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End-User Training
Comprehensive training and development programs are created to build skills and knowledge based on impacts to current jobs and roles. Training addresses changes to process, activities, and software/technology.
Value:
- Ensures that all required training delivery elements are accounted for and in place prior to training delivery
- The organization is set up to provide ongoing training and performance support
- Training events reinforce business case, job/role impacts, and new performance measures
Deliverables:
- Training Approach
- Training Deliver Checklist
- Role-Base Training Curriculum
- Ongoing Training & Performance
- Training Materials Support Plan
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Organizational Alignment
Impacts to jobs are analyzed, and future state operating model and roles are clearly defined. Roles are mapped to end-users and necessary skills/competencies are evaluated.
Value:
- Organizational structure, roles, and responsibilities are appropriately aligned to support the change
- Gaps in skills/competencies are identified and addressed through training and talent management
- Organizational performance metrics are cascaded to team and individual metrics, ensuring that everyone is working toward a common set of objectives
Deliverables:
- Job Impact Analysis
- Organizational Structure
- Role Definition
- Talent Management Strategy
- Role to End User Mapping
- Cascading Performance Scorecard
- Target State Operating Model
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Change Assurance Readiness Assessment
- Create a snapshot of the organization’s current state of readiness and recommend actions to improve organizational readiness
- Define enablers and barriers for a successful transformation
- Identify risks that need to be mitigated throughout the project
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